Internal Memo Reveals Planned Restrictions
A leaked Social Security Administration (SSA) memo, dated March 13 and obtained by Popular Information, outlines significant changes to the benefits claims process. The memo, written by Acting Deputy SSA Commissioner Doris Diaz, proposes new identity verification measures that could severely hinder access to benefits. While the changes are framed as efforts to reduce fraud, critics argue they will create substantial barriers for elderly and disabled Americans.
False Claims About Social Security Fraud
The memo follows recent misleading statements by Elon Musk, who falsely claimed that 10% of federal spending is linked to Social Security fraud. In reality, improper payments account for only about $9 billion annually—less than 1% of total benefits and just 0.1% of the federal budget. Most improper payments result from administrative errors rather than intentional fraud.
New Identity Verification Rules Could Burden Applicants
The most significant policy change in the memo would require “internet identity proofing” for claims made over the phone. Applicants unable to verify their identity online would have to visit a field office in person. Currently, phone applicants verify their identity through multiple security questions and document checks, making fraud rare. With 40% of claims processed via phone, this new rule could create major access issues for people without internet access or mobility.
Overwhelming SSA Offices Amid Staffing Cuts
The memo estimates that the new policy would force 75,000 to 85,000 more people to visit SSA offices per week. However, SSA offices are already overwhelmed, averaging over 119,000 daily visits in 2023. Making matters worse, SSA Acting Commissioner Leland Dudek has announced plans to cut 7,000 employees (about 12% of the workforce) while closing multiple field offices. This could leave many Americans traveling over 100 miles to the nearest location, limiting access to benefits.
Critics Say Changes Aim to Reduce Benefit Approvals
An SSA source told Popular Information that there are “no significant concerns about fraud at intake” and that the new verification rules appear designed to “overwhelm the system” and reduce the number of successful claims. The memo itself acknowledges potential “service disruptions,” “budget shortfalls,” and “legal challenges.” Despite SSA assurances that telephone services will not be eliminated, the policy could render phone applications useless without in-person visits or internet verification.
Potential Legal and Political Consequences
The proposed changes have drawn criticism from lawmakers and advocacy groups who warn that the SSA is undermining its mission. By reducing staff, closing offices, and increasing in-person requirements, the agency could set itself up for lawsuits and congressional investigations. The move also raises concerns about whether the government intentionally makes it harder for vulnerable populations to access their entitled benefits.
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